GMON Software Health Monitor

Questions and Answers to GMON

The Health Monitor wants a Customer-ID and a Password. What do I have to enter?
I have a new PC / I lost my software. How can I install the software again?
I want to install the GMON software on another computer. How does this work?
I would like to use the GMON software on several workstations, what option do I have?
Does the GMON software also run on an Apple computer?
Where can I find the serial number (SNR)?
Where can I find the license key (LIC)?
The Health Monitor wants a license.
You see the message: "Sorry, you need the proper installation rights on this PC."
How can I backup and restore my database?
Can I download my measurement results from the MyTanita app with the GMON software?
Does the GMON software support my language?
Is the GMON software available as a subscription or as a one-time purchase?
Can I install the Health Monitor in a local network?
Error message: "The scale is not ready ...."
How do I select my language?
Which additional drivers do I need?
Multiple single user licenses or multi-user license?


Question: The Health Monitor wants a Customer-ID and a Password. What do I have to enter?


Answer: You are in the Login dialogue of the Health Monitor. To display or change customer data, you need a certain Customer-ID and eventually a password, according to how the customer was created in the database (e.g. "demo1" without any password).

In the Professional Version with SQL database you can enter any existing Customer-ID with or without a password. This login dialogue was created for special information terminals in e.g. Fitness Center, where the customer by himself can work with his own data. Anyway, the "normal" way in the professional version uses the Customer Administration. Here you can create, change or delete customer data. The Health Monitor is here started by the function "Analysis" without the upper login dialogue.

In the Standard or Demo Version without SQL database there is no such Customer Administration. If you open the list box you can choose an existing Customer-ID or enter a new ID for a new customer. To create a new customer is not possible in the demo version.


Question: I have a new PC / I lost my software. How can I install the software again?

Answer: You can simply download the GMON software from our website www.gmon.eu. All you need is your serial number (SNR) and your license key (LIC). After that you can install GMON on your computer as usual.


Question: I want to install the GMON software on another computer. How does this work?

Answer: Our model provides that each purchased license works only on one computer. If you want to install GMON on another machine, you need to purchase another license. Then you will receive a new serial number and license key for installation on the new device.


Question: I would like to use the GMON software on several workstations, what option do I have?

Answer: If you want to install and use GMON on several PC's and manage all data in a shared database, you can purchase a multi-user license for GMON. You must make sure that the correct path to the database location is entered in each GMON application on each PC.


Question: Does the GMON software also run on an Apple computer?

Answer: Our GMON software has been optimized for Windows operating systems from the very beginning and currently cannot be ported to macOS without insignificant effort. Nevertheless, we would like to present a small workaround how Mac users can also benefit from our software. The keyword is virtualization, where nowadays it has become possible to conveniently run another operating system virtually thanks to powerful hardware. You can find more information in our help file.


Question: Where can I find the serial number (SNR)?

Answer 1: In GMON Pro, you can find the SNR in the customer overview in the administration window under > Help > Information.

Answer 2: In GMON Body Analyzer, you can find the SNR after selecting a customer under > Help > System Information.


Question: Where can I find the license key (LIC)?

Answer: Your license key cannot be read out again afterwards. If you purchased the software with CD or USB flash drive, you will find the key on the cover. If you purchased the software with a download link, you received the key as an e-mail. In addition, we can send you the key, if you provide us with your serial number (SNR).


Question: The Health Monitor wants a license:


Answer: You may have entered a wrong SNR or LIC. You find both on the inside of the CD cover.


Question: You see the message: "Sorry, you need the proper installation rights on this PC."

Answer: For Setup the SNR & LIC you must run the GMON as Administrator. Please right-click the GMON Icon and select the function "run as administrator" or ask your PC Administrator for any account or password.


Question: How can I backup and restore my database?

Answer: You can save your data in the customer overview in the administration window via > Tools > Backup database on a data carrier of your choice in .gpak format. To restore your data, you can find the function to import any .gpak file under > Tools > Restore Database. For more information, see help file.


Question: Can I download my measurement results from the MyTanita app with the GMON software?

Answer: Yes, you can connect to your MyTanita app via > Data > MyTanita Online Import and thus download your data that you have previously measured with the app. (This requires a home register in the GMON software). Information about the exact process can be found here.


Question: Does the GMON software support my language?

Answer: There are 24 languages available. For example: English, French, Italian, Spanish, Arabic, Chinese, Portuguese, Russian, Polish, Hungarian, Latvian... (complete list)


Question: Is the GMON software available as a subscription or as a one-time purchase?

Answer: You receive our GMON software as a one-time purchase for permanent use. Within a major version (e.g. 3.X) you can also conveniently request free updates.


Question: Can I install the Health Monitor in a local network?

Answer: Yes.

The Health Monitor (professional version) consists of three basically components:

  • Database file, which includes measurement and customer data (GMON3.GDB).
  • Database server (FireBird SQL), a program to manage the database file.
  • The program for Customer Administration and the Health Monitor itself, which access to the database file via the database server.

The FireBird database server an the according database will be installed on the local PC during the default installation. The database server will be setup in the path C:\Program Files\Firebird\Firebird_2_X and will run as a service of the operating system. You find the database file for customer and measurement data in C:\Program Files\MedServ\database\GMON3.GDB. You can change the path for this file in the setup of the Customer Administration, but it has to stay on the local disk. Network directories are not allowed for the database. Would you like to install the database on a network server for security reasons or for multi user access, the database server has to run there. Please let you administrator take care of this installation. You find more information in the manual of the Health Monitor section "Installation" and under GMON and network.


Question: Error message: "The scale is not ready ...."


Answer: There is no connection to the scale via the chosen COMx interface. A few hints for trouble shooting will be displayed inside the error message. Additionally please consider the following:

  • Did you choose the right COMx from the list box? A few PCs or laptops have an integrated modem and show an interface, which does not externally exists.
  • You find more information in the Online Help of any Tanita scales. For instance the scales BC-418 and BF-350 must be set in to a special mode for PC remote control.
  • Please use only the RS232 connection cable, which was delivered with your scale or a cable according to the manual of your scale. (see Recommendation for connection of Tanita Scales)
  • Please don't forget the Null-Modem adapter for scale BC-418.
  • If you use an USB-RS232 converter, please make sure that the matching device drivers are installed (System Control/ System / Device manager).
    Check the combination of cable and scale without the USB-RS232 converter on a PC with standard RS232 interface. If this works, your USB-RS232 converter is maybe faulty.
  • In the worst case the cable or the RS232 hardware is defectively. Please see Extended Trouble Shooting for RS232

Question: How do I select my language?

Answer: Currently GMON supports 24 languages. If the correct language was not automatically detected during the installation, you can easily change it afterwards.
To do this, go to Tools > Program Settings and then you can select your desired translation in the lower part at Language and confirm with OK.



Question: Which additional drivers do I need?

Answer: All necessary USB drivers are included in the installation and are installed automatically on current Windows systems. However, if something is missing and an error message like: "Device not recognized", "unknown device" or "Driver not available" is displayed on your system, you have to download the drivers manually.
If you connect via RS232 cable, you need a special FDTI driver, which can be found here : https://ftdichip.com/drivers/vcp-drivers/.
If you use an ANT USB stick for your scale, it also needs its own driver, which is provided here : https://smartlab.org/download/ant-usb-treiber/.


Question: Multiple single user licenses or multi-user license?

Answer: Depending on the operating form and environment, different license models are possible.
If you have a local network with all computers that should have GMON software, or if all computers are connected via VPN and should have access to one database, we can offer you a multi-user license.
For all other cases where the end devices are not in a common network or each should have its own database, each workstation requires an independent licensing.

Site Notice - Data protection - Our GBT - Medizin&Service GmbH - Contact