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Questions and Answers to GMON
The Health Monitor wants a Customer-ID and a Password. What do I have to enter? Question: The Health Monitor wants a Customer-ID and a Password. What do I have to enter?  Answer: You are in the Login dialogue of the Health Monitor. To display or change customer data, you need a certain Customer-ID and eventually a password, according to how the customer was created in the database (e.g. "demo1" without any password). In the Professional Version with SQL database you can enter any existing Customer-ID with or without a password. This login dialogue was created for special information terminals in e.g. Fitness Center, where the customer by himself can work with his own data. Anyway, the "normal" way in the professional version uses the Customer Administration. Here you can create, change or delete customer data. The Health Monitor is here started by the function "Analysis" without the upper login dialogue. In the Standard or Demo Version without SQL database there is no such Customer Administration. If you open the list box you can choose an existing Customer-ID or enter a new ID for a new customer. To create a new customer is not possible in the demo version. Question: I have a new PC / I lost my software. How can I install the software again? Answer: You can simply download the GMON software from our website www.gmon.eu. All you need is your serial number (SNR) and your license key (LIC). After that you can install GMON on your computer as usual. Question: I want to install the GMON software on another computer. How does this work? Answer: Our model provides that each purchased license works only on one computer. If you want to install GMON on another machine, you need to purchase another license. Then you will receive a new serial number and license key for installation on the new device. Question: I would like to use the GMON software on several workstations, what option do I have? Answer: If you want to install and use GMON on several PC's and manage all data in a shared database, you can purchase a multi-user license for GMON. You must make sure that the correct path to the database location is entered in each GMON application on each PC. Question: Does the GMON software also run on an Apple computer? Answer: Our GMON software has been optimized for Windows operating systems from the very beginning and currently cannot be ported to macOS without insignificant effort. Nevertheless, we would like to present a small workaround how Mac users can also benefit from our software. The keyword is virtualization, where nowadays it has become possible to conveniently run another operating system virtually thanks to powerful hardware. You can find more information in our help file. Question: Where can I find the serial number (SNR)? Answer 1: In GMON Pro, you can find the SNR in the customer overview in the administration window under > Help > Information.
Answer 2: In GMON Body Analyzer, you can find the SNR after selecting a customer under > Help > System Information.
Question: Where can I find the license key (LIC)? Answer: Your license key cannot be read out again afterwards. If you purchased the software with CD or USB flash drive, you will find the key on the cover. If you purchased the software with a download link, you received the key as an e-mail. In addition, we can send you the key, if you provide us with your serial number (SNR). Question: The Health Monitor wants a license:  Answer: You may have entered a wrong SNR or LIC. You find both on the inside of the CD cover. Question: You see the message: "Sorry, you need the proper installation rights on this PC." Answer: For Setup the SNR & LIC you must run the GMON as Administrator. Please right-click the GMON Icon and select the function "run as administrator" or ask your PC Administrator for any account or password. Question: How can I backup and restore my database? Answer: You can save your data in the customer overview in the administration window via > Tools > Backup database on a data carrier of your choice in .gpak format. To restore your data, you can find the function to import any .gpak file under > Tools > Restore Database. For more information, see help file. Question: Can I download my measurement results from the MyTanita app with the GMON software? Answer: Yes, you can connect to your MyTanita app via > Data > MyTanita Online Import and thus download your data that you have previously measured with the app. (This requires a home register in the GMON software). Information about the exact process can be found here. Question: Does the GMON software support my language? Answer: There are 24 languages available. For example: English, French, Italian, Spanish, Arabic, Chinese, Portuguese, Russian, Polish, Hungarian, Latvian... (complete list) Question: Is the GMON software available as a subscription or as a one-time purchase? Answer: You receive our GMON software as a one-time purchase for permanent use. Within a major version (e.g. 3.X) you can also conveniently request free updates. Question: Can I install the Health Monitor in a local network? Answer: Yes. The Health Monitor (professional version) consists of three basically components:
The FireBird database server an the according database will be installed on the local PC during the default installation. The database server will be setup in the path C:\Program Files\Firebird\Firebird_2_X and will run as a service of the operating system. You find the database file for customer and measurement data in C:\Program Files\MedServ\database\GMON3.GDB. You can change the path for this file in the setup of the Customer Administration, but it has to stay on the local disk. Network directories are not allowed for the database. Would you like to install the database on a network server for security reasons or for multi user access, the database server has to run there. Please let you administrator take care of this installation. You find more information in the manual of the Health Monitor section "Installation" and under GMON and network. Question: Error message: "The scale is not ready ...."  Answer: There is no connection to the scale via the chosen COMx interface. A few hints for trouble shooting will be displayed inside the error message. Additionally please consider the following:
Question: How do I select my language? Answer: Currently GMON supports 24 languages. If the correct language was not automatically detected during the installation, you can easily change it afterwards.  Question: Which additional drivers do I need? Answer: All necessary USB drivers are included in the installation and are installed automatically on current Windows systems. However, if something is missing and an error message like: "Device not recognized", "unknown device" or "Driver not available" is displayed on your system, you have to download the drivers manually. Question: Multiple single user licenses or multi-user license? Answer: Depending on the operating form and environment, different license models are possible. |
